Buy UGG BOOTS-FAQ:
1. Do you have a secure server? Am I safe to submit my credit card information when place orders over the Internet?
Yes, you are safe to submit your credit card information over the Internet. Our websites are hosted by Pair Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded promptly.
2. Can I contact you by phone ?
Yes, of course, you could contact us by phone. Just have a look at our homepage, then you will find our contacting way. If you call but reach voicemail, when all lines are in use. Please leave a message and we will call you back as soon as possible. If you are calling about the status of your order, please leave your name, order number and phone number. If you are calling to check the availability of a shoe, please let us know which shoe(s) you are interested in.
3. Do you have a catalog?
No. Our website is our catalog. Generally you can request a catalog from the footwear company you are interested in.
4. Is there a store in my area?
We are a retailer of the products we sell; therefore we do not have information about other retail store locations. You must contact the company directly to obtain this information.
5. Do you charge for shipping and sales tax?
No. There is never sales tax and all promise free shipping.
6. Do you ship internationally?
No. At this time we are not able to ship internationally, We are still researching this possibility,but currently we mainly ship to USA,UK,Canada,Australia Marketing. Please check back in the future for this option.
7.What about delivery time?
All orders may take about one week to your door and you also could track it online any time with tracking numbers we will email you after your payment. If your order exceeds one week, then please contact us and we will chase things up for you.
8.How do I track my order?
You could track orders on USPS.com. Once you place orders here, we will email you about Order confirmation with tracking number together. Then you could track it online in 36 hours later. Please contact us via email or phone if you need further tracking assistance.
9. Where do I return my shoes?
Please ask an request feedback on our website, and we will reply your email including return information.
10. How long will it take to process my return?
After we receive packages you return, we will stock and re-send new ones asap. The processing may take up to 15 days.
11. Can I still return my shoes if I have worn them?
No. We cannot accept worn shoes, as we will not be able to resell them. If worn shoes are sent back to us, which will be shipped back to you at your expense. All shoes asking for return should be in new condition,including package.
12. I do not have a PayPal account?
You do not need one; you can pay by debit/credit card. Details on how to do this are displayed in the information panel to the right.
13.My order still says processing after a few days
This is normal, once we receive a delivery date, your account will also be updated with this information so that you know when your order will be delivered.
14.What if I am not available on my delivery date?
If you are not available to sign for your order, then it will be returned to your local sorting office for an automatic delivery, or an arrangement made by yourself. A delivery card should have been left.
15.Do I have to sign for delivery?
Yes, all orders require a signature.
16.What if my items are faulty?
Please contact us within 3 days of delivery to let us know, we will endeavour to sort this out for you.
17.Are all your items in stock?
Yes, but sometimes some items may be hot-sale and sold out. If for any reason an item is still displayed and you pay for it, then we will contact you as quickly as possible and refund you.
